Only customers living within Europe/UK can order from the Southern Lord EU store.
EU/UK customers can also order from the US store but shipping costs and delivery time will be better from the EU store.
We are located in the Netherlands and we try to ship as cheaply as possible. Normal shipping is done via Priority Mail and generally arrives at its destination within five to seven (5-7) business days. If you want your package shipped via a faster method, please email us firstname.lastname@example.org Different rates will apply and we cannot guarantee an exact delivery date.
All shipping rates mentioned below are final and include all taxes and Paypal fees.
That said PLEASE PAY ATTENTION TO THE FOLLOWING:
Additional charges that may occur at customs clearance for non EU countries we ship to such as Switzerland, Norway, Turkey, Russia etc. must be borne by the recipient as we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country. When customs clearance procedures are required, it can cause delays so please remain patient.
The standard shipping and handling (S&H) rates are as follows:
The Netherlands: €6.50
Germany and Belgium: €7.50
Rest of Europe (Austria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland and the United Kingdom): €8.50
Every Package that is over two (2) kilos (kg) will have a surcharge of €2.00 regardless of the country it is being shipped to.
Every Package that is over four (4) kilos (kg) will have a surcharge of €3.00 regardless of the country it is being shipped to.
Just so you know, our heaviest (no pun intended) vinyl at the moment is High On Fire “Art Of Self Defense” weighing 860 grams. Even the Bl’ast “Expression Of Power” which is a triple (!!!) LP doesn’t weigh that much.
We try to ship twice a week, after the weekend and one more time towards the end of the week.
This webstore is for the greater European Market, so If you live in a European territory and do not see your country or province above, it means that we do not ship there or that the S&H rates mentioned earlier might not apply. Please feel free to send us an email and we can advise accordingly.
We will not ship to any overseas territories such as Canada, Mexico, Australia, Japan, the USA, Africa etc etc.
We will ship to the following locations: Guernsey, Jersey, Isle of Man, Baleares and Canary Islands, Corsica, Sardinia and Malta but please contact us before ordering as different and unfortunately much higher S&H charges will apply. Any order placed to the those places before contacting us will not be shipped and will be refunded.
Regarding shipments that include vinyl records, Southern Lord is not responsible for minor cosmetic damage that may take place during shipping. In particular corner dings/bends are very difficult to prevent and we cannot issue refunds or replacements. We take extra care in providing extra protection when packing orders but sometimes unfortunately the postal services do not handle the packages with care! Warped, damaged and/or defective vinyl will of course be replaced or refunded. We try to fulfill your wishes such as taking the records out of the sleeves etc etc, but sometimes we might overlook notes on orders and miss a detail. For that we apologize in advance.
Please keep in mind that we are not Amazon and we do not have the resources or manpower to process your orders within a couple days. We are a small, humble operation made up of human beings who do their best to get you what you ordered, packed carefully and the quickest we possibly can. Sometimes products are out of stock which can delay your order. Sometimes we make mistakes and you didnt receive what you ordered. Were not out to screw you over, just notify us of the problem and we will do our best to remedy the situation. Email us at email@example.com and explain us clearly what seems to be the problem.
Our response time is within 24-48 business hours during business hours/days. We are not a 24/7/365 operation so please be patient. We Will Get Back To You.
The only payment option we accept is Paypal. We do not accept cash, money orders, cashiers check, bank transfers, Ideal, Bitcoin, COD etc etc. PAYPAL ONLY!!!
THANKS FOR YOUR CONTINUED SUPPORT!!
Without you we would not exist!